Privacy Policy
How we collect, use, and protect your personal information.
Last updated: May 2025
1. Who We Are
24/7 Plumbing & Heating Ltd(“we”, “us”, “our”) is a plumbing and heating company registered in England and Wales. Our registered address is Unit 5 Loddon Park, Reading, Berkshire.
We are the data controller for personal data collected via this website and our services. If you have any questions about this policy, contact us at info@247plumbingheating.co.uk or call 07502 195178.
2. What Data We Collect
We may collect the following personal data:
- Contact details: name, phone number, email address, and property address when you submit an enquiry or book a job.
- Job information: details about the plumbing or heating work you require.
- Usage data: IP address, browser type, pages visited, and time spent on the site — collected automatically via cookies and analytics tools.
- Communications: records of emails, calls, or messages between you and us.
3. How We Use Your Data
We use your personal data to:
- Respond to enquiries and provide quotes.
- Schedule and carry out plumbing and heating work.
- Send job confirmations, invoices, and follow-up communications.
- Improve our website and services using aggregated analytics.
- Comply with legal and regulatory obligations (e.g. Gas Safe registration records).
We will not sell, rent, or share your personal data with third parties for marketing purposes.
4. Legal Basis for Processing
We process your data on the following legal bases under UK GDPR:
- Contract performance — to fulfil jobs you have booked with us.
- Legitimate interests — to respond to enquiries and improve our services.
- Legal obligation — where we are required to retain records (e.g. Gas Safe compliance).
- Consent — for optional marketing communications, where you have opted in.
5. Cookies
Our website uses essential cookies to function correctly, and optional analytics cookies (such as Google Analytics) to understand how visitors use the site. You can disable non-essential cookies in your browser settings at any time.
6. Data Retention
We retain customer records for up to 6 years after the last transaction to comply with HMRC and Gas Safe requirements. Enquiry records where no work was carried out are deleted after 12 months. Analytics data is retained for up to 26 months before being deleted or anonymised.
7. Your Rights
Under UK GDPR, you have the right to:
- Access a copy of the personal data we hold about you.
- Rectification of inaccurate or incomplete data.
- Erasure (“right to be forgotten”) where there is no lawful reason to retain your data.
- Restriction of processing in certain circumstances.
- Data portability — receive your data in a structured, machine-readable format.
- Object to processing based on legitimate interests.
- Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, email us at info@247plumbingheating.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
8. Third-Party Services
We may use the following third-party services which may process your data:
- Google Analytics — website usage statistics (anonymised).
- Google Maps — embedded maps for our service area.
- Email providers — for sending job confirmations and quotes.
These providers are bound by their own privacy policies and, where applicable, UK GDPR data processing agreements.
9. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website is served over HTTPS. Access to customer records is restricted to authorised staff only.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect any changes. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
For any privacy-related queries, please contact:
24/7 Plumbing & Heating Ltd
Unit 5 Loddon Park, Reading, Berkshire
Email: info@247plumbingheating.co.uk
Phone: 07502 195178